Differences

This shows you the differences between two versions of the page.

--- en:help:still-cant-find [2021/02/10 09:04]
tomhora
+++ en:help:still-cant-find [2021/02/15 07:31] (current)
avsetula
@@ Line 1: / Line 1: @@
 ====== Still can't find what you are looking for? ======
+~~REDIRECT>en:contact:00-start~~
 <html>
@@ Line 7: / Line 8: @@
       <style>.zsFontClass{color:#000000;font-family:Arial;font-size:13px}</style>
       <style>.manfieldbdr{border-left: 1px solid #ff6448!important} .hleft{text-align:left;} input[type=file]::-webkit-file-upload-button{cursor:pointer;}.wtcsepcode{margin:0px 15px; color:#aaa; float:left;}.wtccloudattach{float:left; color:#00a3fe!important; cursor:pointer; text-decoration: none!important;}.wtccloudattach:hover{text-decoration: none!important;}.wtcuploadinput{cursor:pointer; float:left; width:62px; margin-top:-20px; opacity:0; clear:both;}.wtcuploadfile{float:left;color: #00a3fe;}.filenamecls{margin-right:15px; float:left; margin-top:5px;} .clboth{clear:both;} #zsFileBrowseAttachments{clear:both; margin:5px 0px 10px;} .zsFontClass{vertical-align:top;} #tooltip-zc{font: normal 12px Arial, Helvetica, sans-serif; line-height:18px;position:absolute;padding:8px;margin:20px 0 0;background:#fff;border:1px solid #528dd1;-moz-border-radius:5px;-webkit-border-radius:5px;border-radius:5px;color:#eee;-webkit-box-shadow:5px 5px 20px rgba(0,0,0,0.2);-moz-box-shadow:5px 5px 20px rgba(0,0,0,0.2);z-index:10000; color:#777}.wtcmanfield{color:#f00;font-size:16px;position:relative;top:2px;left:1px;} #zsCloudAttachmentIframe{width: 100%;height: 100%;z-index: 99999!important;position: fixed;left: 0px;top:0px; border-style: none; display: none; background-color:#fff;} .wtchelpinfo{background-position: -246px -485px;width:15px;height:15px;display:inline-block;position: relative;top: 2px;background-image: url('https://css.zohostatic.eu/support/3773925/images/zs-mpro.png');} .zsMaxSizeMessage{font-size:13px;}</style>
-      <script src='https://js.zohostatic.eu/support/app/js/jqueryandencoder.ffa5afd5124fbedceea9.js'></script><script>function trimBoth(str){return jQuery.trim(str);}function setAllDependancyFieldsMapping(){var mapDependancyLabels = getMapDependenySelectValues(jQuery("[id='property(module)']").val(), "JSON_MAP_DEP_LABELS");if(mapDependancyLabels){for(var i = 0; i < mapDependancyLabels.length; i++){var label = mapDependancyLabels[i];var obj = document.forms['zsWebToCase_10041000002825289'][label];if(obj){setDependent(obj, true);}}}}function getMapDependenySelectValues(module, key){var dependencyObj = jQuery.parseJSON( jQuery("[id='dependent_field_values_" + module + "']").val() );if(dependencyObj == undefined){return dependencyObj;}return dependencyObj[key];}function setDependent(obj, isload){var name = obj.id || (obj[0] && obj[0].id) || "";var module = jQuery("[id='property(module)']").val();var val = "";var myObject = getMapDependenySelectValues(module, "JSON_VALUES");if(myObject !=undefined){val = myObject[name];}var mySelObject = getMapDependenySelectValues(module, "JSON_SELECT_VALUES");if(val != null && val != "" && val != "null" && mySelObject){var fields = val;for(var i in fields){if (fields.hasOwnProperty(i)){var isDependent = false;var label = i;var values = fields[i];if(label.indexOf(")") > -1){label = label.replace(/\)/g, '_____');}if(label.indexOf("(") > -1){label = label.replace(/\(/g, '____');}if(label.indexOf(".") > -1){label = label.replace(/\./g, '___');}var depObj = document.forms['zsWebToCase_10041000002825289'][label];if(depObj && depObj.options){var mapValues = "";var selected_val = depObj.value;var depLen = depObj.options.length-1;for (var n = depLen; n >= 0; n--) {if (depObj.options[n].selected){if(mapValues == ""){mapValues = depObj.options[n].value;}else{mapValues = mapValues + ";;;"+depObj.options[n].value;}}}depObj.value = "";var selectValues = mySelObject[label];for(var k in values){var rat = k;if(rat == "-None-"){rat = "";}var parentValues = mySelObject[name];if(rat == trimBoth(obj.value)){isDependent = true;depObj.length = 0;var depvalues = values[k];var depLen = depvalues.length - 1;for(var j = 0; j <= depLen; j++){var optionElement = document.createElement("OPTION");var displayValue = depvalues[j];var actualValue = displayValue;if(actualValue == "-None-"){optionElement.value = "";displayValue = "-None-";}else{optionElement.value = actualValue;}optionElement.text = displayValue;if(mapValues != undefined){var mapValue = mapValues.split(";;;");var len = mapValue.length;for(var p = 0; p < len; p++){if(actualValue == mapValue[p]){optionElement.selected = true;}}}depObj.options.add(optionElement);}}}if(!isDependent){depObj.length = 0;var len = selectValues.length;for(var j = 0; 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+      <script src='https://js.zohostatic.eu/support/app/js/jqueryandencoder.ffa5afd5124fbedceea9.js'></script><script>function trimBoth(str){return jQuery.trim(str);}function setAllDependancyFieldsMapping(){var mapDependancyLabels = getMapDependenySelectValues(jQuery("[id='property(module)']").val(), "JSON_MAP_DEP_LABELS");if(mapDependancyLabels){for(var i = 0; i < mapDependancyLabels.length; i++){var label = mapDependancyLabels[i];var obj = document.forms['zsWebToCase_10041000002825289'][label];if(obj){setDependent(obj, true);}}}}function getMapDependenySelectValues(module, key){var dependencyObj = jQuery.parseJSON( jQuery("[id='dependent_field_values_" + module + "']").val() );if(dependencyObj == undefined){return dependencyObj;}return dependencyObj[key];}function setDependent(obj, isload){var name = obj.id || (obj[0] && obj[0].id) || "";var module = jQuery("[id='property(module)']").val();var val = "";var myObject = getMapDependenySelectValues(module, "JSON_VALUES");if(myObject !=undefined){val = myObject[name];}var mySelObject = getMapDependenySelectValues(module, "JSON_SELECT_VALUES");if(val != null && val != "" && val != "null" && mySelObject){var fields = val;for(var i in fields){if (fields.hasOwnProperty(i)){var isDependent = false;var label = i;var values = fields[i];if(label.indexOf(")") > -1){label = label.replace(/\)/g, '_____');}if(label.indexOf("(") > -1){label = label.replace(/\(/g, '____');}if(label.indexOf(".") > -1){label = label.replace(/\./g, '___');}var depObj = document.forms['zsWebToCase_10041000002825289'][label];if(depObj && depObj.options){var mapValues = "";var selected_val = depObj.value;var depLen = depObj.options.length-1;for (var n = depLen; 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attachmentsIndex < attachments.length; attachmentsIndex++){if(zsAttachedAttachmentsCount <= zsAllowedAttachmentLimit){var zsCloudAttachmentsList = '';var attachmentsDetailJSON = attachments[attachmentsIndex];var zsCloudAttachmentName = attachmentsDetailJSON['docName'];var extension = zsCloudAttachmentName.split('.').pop().toLowerCase();var unSupportedExtensions = ["ade","adp","apk","appx","appxbundle","bat","cab","cer","chm","cmd","com","cpl","dll","dmg","exe","hlp","hta","ins","iso","isp","jar","js","jse","lib","lnk","mde","msc","msi","msix","msixbundle","msp","mst","nsh","pif","ps1","pst","reg","scr","sct","shb","sys","tmp","url","vb","vbe","vbs","vxd","wsc","wsf","wsh","terminal"];if(unSupportedExtensions.indexOf(extension)!=-1){alert("The file wasn't attached since its extension is not supported.");continue;}zsAttachedAttachmentsCount = zsAttachedAttachmentsCount + 1;var zsCloudAttachmentId = attachmentsDetailJSON['docId'];zsCloudAttachmentId = zsCloudAttachmentId.replace(/\s/g, '');zsCloudAttachmentsList = '<div class="filenamecls zsFontClass">'+ZSEncoder.encodeForHTML(zsCloudAttachmentName)+'<a id="'+ ZSEncoder.encodeForHTMLAttribute(zsCloudAttachmentId) +'" cloudservice="'+ ZSEncoder.encodeForHTMLAttribute(cloudServiceName) +'" class="zscloudAttachment" style="margin-left:10px;" href="javascript:;">X</a> </div>';jQuery('#zsFileBrowseAttachments').append(zsCloudAttachmentsList);zsAttachmentsArray.push(attachmentsDetailJSON);zsCloudPickerJSON[cloudServiceName] = zsAttachmentsArray;jQuery("input[name='zsCloudPickerAttachments']")[0].value = JSON.stringify(zsCloudPickerJSON);}}});}zsChangeMousePointer();}jQuery(document).off('click.cAtm').on('click.cAtm','.zscloudAttachment', function(){var cloudService = jQuery(this).attr('cloudservice');var cloudAttachmentId = jQuery(this).attr('id');var zsCloudAttachmentsArr = zsCloudPickerJSON[cloudService];var isZsCloudAttachmentRemoved = 0;for(var attachmentsIndex = 0; attachmentsIndex < zsCloudAttachmentsArr.length; attachmentsIndex++){if(isZsCloudAttachmentRemoved != 1){jQuery.each(zsCloudAttachmentsArr[attachmentsIndex], function(attachmentsDetailJsonKey, attachmentsDetailJsonValue){if(attachmentsDetailJsonKey == 'docId' && attachmentsDetailJsonValue.replace(/\s/g, '') == cloudAttachmentId){var zsAttachmentToBeRemoved = jQuery.inArray(zsCloudAttachmentsArr[attachmentsIndex], zsCloudAttachmentsArr);zsCloudAttachmentsArr.splice(zsAttachmentToBeRemoved, 1);isZsCloudAttachmentRemoved = 1;}});}}jQuery(this).parent().remove();zsAttachedAttachmentsCount = zsAttachedAttachmentsCount - 1;jQuery("input[name='zsCloudPickerAttachments']")[0].value = JSON.stringify(zsCloudPickerJSON);zsChangeMousePointer();});function zsRenderBrowseFileAttachment(zsAttachmentObject, zsAttachmentDetails){if(zsAttachmentObject != ''){if((zsAttachmentDetails.files && (zsAttachmentDetails.files[0].size/(1024*1024))>20)){zsAttachmentDetails.value='';alert('Maximum allowed file size is 20MB.');return;}if(zsAttachedAttachmentsCount < 5){var zsFileName='';if((zsAttachmentObject.indexOf('\\') > -1)){var zsAttachmentDataSplits = zsAttachmentObject.split('\\');var zsAttachmentDataSplitsLen = zsAttachmentDataSplits.length;zsFileName = zsAttachmentDataSplits[zsAttachmentDataSplitsLen - 1];}else{zsFileName = zsAttachmentObject;}var extension = zsFileName.split('.').pop().toLowerCase();var unSupportedExtensions = ["ade","adp","apk","appx","appxbundle","bat","cab","cer","chm","cmd","com","cpl","dll","dmg","exe","hlp","hta","ins","iso","isp","jar","js","jse","lib","lnk","mde","msc","msi","msix","msixbundle","msp","mst","nsh","pif","ps1","pst","reg","scr","sct","shb","sys","tmp","url","vb","vbe","vbs","vxd","wsc","wsf","wsh","terminal"];if(unSupportedExtensions.indexOf(extension)!=-1){alert("The file wasn't attached since its extension is not supported.");return;}var zsCurrentAttachmentIdTokens = jQuery(zsAttachmentDetails).attr('id').split('_');var zsCurrentAttachmentId = parseInt(zsCurrentAttachmentIdTokens[1]);var zsAttachmentIdToBeRemoved = jQuery.inArray(zsCurrentAttachmentId, zsAttachmentFileBrowserIdsList);zsAttachmentFileBrowserIdsList.splice(zsAttachmentIdToBeRemoved, 1);var zsNextAttachmentId = zsAttachmentFileBrowserIdsList[0];var zsnextAttachment = 'zsattachment_'+zsNextAttachmentId;jQuery('#zsattachment_'+zsCurrentAttachmentId).hide();jQuery('#'+zsnextAttachment).show();jQuery('#zsFileBrowseAttachments').append('<div class="filenamecls zsFontClass" id="file_'+zsCurrentAttachmentId+'">'+ ZSEncoder.encodeForHTML(zsFileName) + '<a class="zsfilebrowseAttachment" style="margin-left:10px;" href="javascript:;" id="fileclose_'+zsCurrentAttachmentId+'">X</a></div>');zsAttachedAttachmentsCount = zsAttachedAttachmentsCount + 1;}}zsChangeMousePointer();}jQuery(document).off('click.fba').on('click.fba', '.zsfilebrowseAttachment', function(){var currentlyDeletedElement = jQuery(this).attr('id').split('_')[1];jQuery('#zsattachment_'+currentlyDeletedElement).val('');jQuery('#zsattachment_'+currentlyDeletedElement).replaceWith(jQuery('#zsattachment_'+currentlyDeletedElement).clone());jQuery(this).parent().remove();zsAttachedAttachmentsCount = zsAttachedAttachmentsCount - 1;zsAttachmentFileBrowserIdsList.push(parseInt(currentlyDeletedElement));zsRearrangeFileBrowseAttachments();zsChangeMousePointer();});function zsRearrangeFileBrowseAttachments(){jQuery.each(jQuery('input[type = file]'), function(fileIndex, fileObject){fileIndex = fileIndex + 1;if(fileIndex == zsAttachmentFileBrowserIdsList[0]){jQuery('#zsattachment_'+fileIndex).show();}else{jQuery('#zsattachment_'+fileIndex).hide();}});}function zsOpenFileBrowseAttachment(clickEvent){if(zsAttachedAttachmentsCount >= 5){clickEvent.preventDefault();}}function zsChangeMousePointer(){if(zsAttachedAttachmentsCount >= 5){jQuery('#zsMaxLimitMessage').show();jQuery('#zsattachment_1,#zsattachment_2,#zsattachment_3,#zsattachment_4,#zsattachment_5').hide();jQuery('#zsBrowseAttachment,#zsCloudAttachment').css('cursor', 'default');}else{jQuery('#zsMaxLimitMessage').hide();zsRearrangeFileBrowseAttachments();jQuery('#zsBrowseAttachment,#zsCloudAttachment').css('cursor', 'pointer');}}function zsRegenerateCaptcha(){var webFormxhr = {};webFormxhr = new XMLHttpRequest();webFormxhr.open('GET','https://desk.zoho.eu/support/GenerateCaptcha?action=getNewCaptcha&_='+new Date().getTime(),true);webFormxhr.onreadystatechange = function () {if(webFormxhr.readyState === 4 && webFormxhr.status === 200) {try{ var response = (webFormxhr.responseText != null) ? 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    </head>
    <div id='zohoSupportWebToCase' align='center'>
@@ Line 17: / Line 18: @@
             </tr>
             <br>
+            <tr >
+               <td nowrap class='zsFontClass ' width='25%' align='left'>First Name&nbsp;&nbsp;</td>
+               <td align='left' width='75%'><input type='text' maxlength='120' name='First Name' value='' /></td>
+            </tr>
             <tr >
                <td nowrap class='zsFontClass ' width='25%' align='left'>Last Name&nbsp;&nbsp;</td>
@@ Line 32: / Line 37: @@
                <td nowrap class='zsFontClass ' width='25%' align='left'>Used software &nbsp;&nbsp;</td>
                <td align='left' width='75%'>
-                  <select name='Used software' multiple   onchange="setDependent(this, false)" id='CASECF41' >
+                  <select name='Used software' multiple  class='manfieldbdr' onchange="setDependent(this, false)" id='CASECF41' >
                      <option value='Mervis' >Mervis</option>
                      <option value='API - Evok' >API - Evok</option>
@@ Line 41: / Line 46: @@
                      <option value='Other' >Other</option>
                   </select>
+                  <i onmouseout='zctt.hidett()' onmouseover='zctt.showtt(&quot;Select&#x20;software&#x20;related&#x20;to&#x20;this&#x20;ticket.&#x20;Providing&#x20;this&#x20;highly&#x20;increases&#x20;resolution&#x20;time.&quot;)' class='wtchelpinfo' style='margin-left:10px;'></i>
                </td>
             </tr>
             <tr >
                <td nowrap class='zsFontClass ' width='25%' align='left'>Description &nbsp;&nbsp;</td>
-               <td align='left' width='75%'> <textarea name='Description' maxlength='3000' width='250' height='250' ></textarea></td>
+               <td align='left' width='75%'> <textarea name='Description' maxlength='3000' width='250' height='250' class='manfieldbdr'></textarea><i onmouseout='zctt.hidett()' onmouseover='zctt.showtt(&quot;Please&#x20;provide&#x20;as&#x20;much&#x20;information&#x20;as&#x20;possible&#x20;to&#x20;help&#x20;us&#x20;better&#x20;understand&#x20;your&#x20;question.&quot;)' class='wtchelpinfo' style='margin-left:10px;'></i></td>
             </tr>
             <tr >
@@ Line 61: / Line 67: @@
                <td nowrap class='zsFontClass ' width='25%' align='left'>Attachment &nbsp;&nbsp;</td>
                <td align='left' width='75%'>
-                  <span class="zsFontClass wtcuploadfile" id="zsBrowseAttachment">Attach files</span><input class="wtcuploadinput" type='file' name='attachment_1' id='zsattachment_1' style='display:block;' onclick='zsOpenFileBrowseAttachment(event)' onchange='zsRenderBrowseFileAttachment(this.value, this)'/><input class="wtcuploadinput" type='file' name='attachment_2' id='zsattachment_2' style='display:none;' onclick='zsOpenFileBrowseAttachment(event)' onchange='zsRenderBrowseFileAttachment(this.value, this)'/> <input class="wtcuploadinput" type='file' name='attachment_3' id='zsattachment_3' style='display:none;' onclick='zsOpenFileBrowseAttachment(event)' onchange='zsRenderBrowseFileAttachment(this.value, this)'/> <input class="wtcuploadinput" type='file' name='attachment_4' id='zsattachment_4' style='display:none;' onclick='zsOpenFileBrowseAttachment(event)' onchange='zsRenderBrowseFileAttachment(this.value, this)'/> <input class="wtcuploadinput" type='file' name='attachment_5' id='zsattachment_5' style='display:none;' onclick='zsOpenFileBrowseAttachment(event)' onchange='zsRenderBrowseFileAttachment(this.value, this)'/>
+                  <span class="zsFontClass wtcuploadfile" id="zsBrowseAttachment">Attach files</span><i onmouseout='zctt.hidett()' onmouseover='zctt.showtt(&quot;Provide&#x20;screenshots,&#x20;project&#x20;files&#x20;or&#x20;anything&#x20;which&#x20;could&#x20;help&#x20;us&#x20;to&#x20;to&#x20;better&#x20;understand.&quot;)' class='wtchelpinfo' style='margin-left:10px;'></i><input class="wtcuploadinput" type='file' name='attachment_1' id='zsattachment_1' style='display:block;' onclick='zsOpenFileBrowseAttachment(event)' onchange='zsRenderBrowseFileAttachment(this.value, this)'/><input class="wtcuploadinput" type='file' name='attachment_2' id='zsattachment_2' style='display:none;' onclick='zsOpenFileBrowseAttachment(event)' onchange='zsRenderBrowseFileAttachment(this.value, this)'/> <input class="wtcuploadinput" type='file' name='attachment_3' id='zsattachment_3' style='display:none;' onclick='zsOpenFileBrowseAttachment(event)' onchange='zsRenderBrowseFileAttachment(this.value, this)'/> <input class="wtcuploadinput" type='file' name='attachment_4' id='zsattachment_4' style='display:none;' onclick='zsOpenFileBrowseAttachment(event)' onchange='zsRenderBrowseFileAttachment(this.value, this)'/> <input class="wtcuploadinput" type='file' name='attachment_5' id='zsattachment_5' style='display:none;' onclick='zsOpenFileBrowseAttachment(event)' onchange='zsRenderBrowseFileAttachment(this.value, this)'/>
                   <div class="clboth"></div>
                   <span id='zsMaxSizeMessage' style='color:black;font-size: 8px;float: left;'>Each of your file(s) can be up to 20MB in size.</span><span id='zsMaxLimitMessage' style='color:black;font-size: 8px;float: left;margin-left: 14px;display: none;'>You can attach as many as 5 files at a time.</span>